Gemma Crow
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Returns and refunds policy

I take pride in creating beautiful, high quality and long lasting jewellery with skilful workmanship and attention to detail in every piece. In line with this I offer a full replacement or refund of any item that is deemed faulty or inexplicably marred.  please see guidance on caring for your jewellery here

I do not offer refunds on items that are no longer required or wanted as many of my items are made to order or to fit a specific requirement.


For bespoke or commissioned pieces please see the information on the Bespoke service page for guidelines on the design process.